Job Description

Job Description

Job Description

Description:

We’re seeking a Bilingual (English/Spanish) Medical Front Desk Receptionist to be the welcoming face of our clinic. This part-time position works Mondays, Thursdays, Fridays, and rotating Saturday mornings. In this role, you’ll play a vital part in ensuring a smooth patient experience — from scheduling and registration to payments and providing exceptional customer service.

Patient Flow & Scheduling

• Greet patients warmly and ensure efficient check-in and registration.
• Schedule appointments, answer phones, screen calls, and prioritize urgent medical needs.
• Make appointment reminder calls to patients the day before their visit.

Registration & Payments

• Verify and update patient personal and financial information.
• Charge the correct fees, explain payment policies, and collect payments at the time of service.
• Communicate clearly about sliding fee discounts and required documentation.

Customer Service & Clinic Support

• Provide information and assistance regarding insurance billing and charges.
• Maintain patient account accuracy by scanning and updating records in the EMR system.
• Keep providers informed of patient arrivals and schedule changes to minimize wait times.
• Handle incoming mail and faxes for distribution to the correct departments.

Administrative & Facility Duties

• Complete daily opening and closing checklists.
• Maintain a clean, organized, and well-stocked front desk and waiting area.
• Support clinic operations by assisting with other administrative tasks as needed.

Required:

• High School Diploma or equivalent.
• Ability to communicate fluently in Spanish and English (speaking, reading, and writing).
• Strong data entry accuracy and computer skills (Microsoft Word, Excel, Outlook).
• Excellent communication, customer service, and organizational skills.

Preferred:

• Experience in a healthcare or clinic setting.
• Familiarity with Electronic Medical Records (EMR) systems (USIS, ECW, Help2).
• Knowledge of medical billing and collections.

• A friendly, professional demeanor with the ability to make patients feel welcomed and cared for.
• Flexibility, adaptability, and a team-oriented attitude.
• Ability to stay organized and focused in a fast-paced environment.
• Comfort handling confidential information with professionalism.

• General office and clinic environment with moderate noise.
• Prolonged sitting, standing, talking, and computer use.
• May occasionally be exposed to hazardous chemicals or bodily fluids (PPE provided).

Why You’ll Love Working Here:

• Opportunity to make a meaningful difference in the lives of our patients.
• Supportive team culture in a mission-driven healthcare setting.
• Ongoing training and growth opportunities.

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