Job Description
Erickson’s Flooring & Supply, established in 1943, is a leading hardwood flooring distributor specializing in top-quality products for contractors and retail customers. We take pride in delivering exceptional customer service and maintaining a strong reputation in the industry.
Position Summary:
We are seeking a dependable and customer-focused Customer Service Representative to join our Castleton distribution center. This role is a mix of in-person and phone-based customer interaction (approximately 30% walk-in, 70% inbound calls) and includes assisting with orders, upselling retail products, and supporting distribution center operations. The ideal candidate is organized, personable, and able to handle physical aspects of the role, including lifting up to 70 lbs.
Key Responsibilities:
Provide excellent customer service to both walk-in and phone-in customers, assisting with product selection, orders, and inquiries.
Upsell and recommend hardwood flooring products to enhance customer purchases.
Process, stage, and prepare orders for pickup.
Maintain accurate records and utilize internal systems for order processing, tracking, and communication.
Assist with general distribution center operations as needed.
Ensure a clean, organized, and safe work environment at all times.
Qualifications:
Strong communication and customer service skills.
Proficiency in Microsoft Office Suite.
Ability to lift and move up to 70 lbs. regularly.
Prior experience in flooring, construction supply, or distribution center operations is helpful but not required.
Positive, professional, and dependable work ethic.
What We Offer:
Full-time schedule (40 hours/week)
Competitive hourly pay
401(k) Plan
ESOP (Employee Stock Ownership Plan)
Medical and Dental insurance
Retention Bonus: $600 at 6 months & $1,400 at 1 year
Join a trusted company with over 80 years in the flooring business and a reputation for quality and service. If you’re ready to be part of a team that values hard work and customer satisfaction, apply today!
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