Job Description

Primary Skills: Application Support

Skills: Technology|.NET application Support|.NET application development, Support

Required Skills:

• Candidate must be located within commuting distance of Austin TX or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience.
• Experience in supporting a live Web Application, has ability to read/understand code, and has experience in building application alerts and monitoring.
• Perform troubleshooting/debugging, issue triaging and perform defect fixes and enhancements to appliances.
• Coordinate application maintenance activities like OS upgrade, Disaster Recovery exercises, etc.,
• Server as 24 X 7 production support team on rotation
• Analyze and resolve application issues in production
• Experience in logging and monitoring tools like Splunk and AppDynamics (building dashboards for proactive monitoring, setting up Alerts for early determination of the issues)
• Experience in Messaging middleware solutions like MQ and Kafka
• Good understanding of F5, GTM/LTM, network and routing.
• Good knowledge of Databases - SQL server/Aerospike/Postgres
• Good judgement and ability to handle stressful situations.
• Knowledge on Web technologies: languages, frameworks, techniques, industry trends etc., (preferably.NET)

Preferred Qualifications:

• Work with team leads/client managers to design and implement process improvements in our Production Services and Operations.
• Solid understanding of application architecture: application layer, database layer, network layer
• Experience in writing automation scripts (PowerShell/Python).
• The ability to manage multiple priorities in a dynamic, geographically dispersed environment.
• Flexibility to support all contingencies and shift priorities.
• Exposure to CI/CD
• Exposure to Batch Job process, schedule (preferably using Control-M)

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