Job Description

**US citizens only

**NC residents preferred

Overview:

We are seeking a skilled UX Researcher to conduct both qualitative and quantitative research that informs and guides product design and strategy. This role involves working directly with users to uncover insights, test concepts, and identify opportunities for innovation. The ideal candidate will be comfortable conducting in-person interviews, managing end-to-end research initiatives, and translating findings into actionable recommendations for cross-functional teams.

Key Responsibilities:

• Plan and execute user research studies using both qualitative and quantitative methods.
• Conduct exploratory research to identify user needs, pain points, and opportunities.
• Lead in-person customer interviews, usability tests, and field studies.
• Analyze and synthesize research findings into clear insights and reports.
• Collaborate closely with product managers, designers, and engineers to integrate research findings into product decisions.
• Recruit and interface with participants brought in for studies, ensuring a seamless and positive experience.
• Present research outcomes and recommendations to stakeholders at all levels.

Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, or related field (Master’s preferred).
• 3+ years of experience conducting UX research in a product or design environment.
• Proficiency in a range of research methodologies, including surveys, usability testing, ethnographic studies, and data analysis.
• Strong communication and interpersonal skills, with the ability to engage directly with participants and internal teams.
• Experience with research tools (e.g., UserTesting, Optimal Workshop, Dovetail, Qualtrics, etc.) is a plus.

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