We are seeking a dependable and detail-oriented professional to provide overflow support to our customer service and operations teams. This role focuses on accuracy, efficiency, and professionalism in handling account and case creation, data updates, and customer interactions in a high-volume, fast-paced environment.
Perform accurate data entry, including creating new accounts and cases.
Update customer and account information based on input from medical billers and other sources.
Provide overflow customer service support for multiple teams.
Ensure accuracy and timeliness in documentation and record keeping.
Collaborate with internal teams to resolve issues, prioritize cases, and ensure smooth workflows.
Follow established policies and procedures while maintaining compliance with healthcare requirements.
Strong and accurate data entry skills with attention to detail.
Professional computer skills, including Microsoft Office, email, web-based applications, and proficient typing/keyboarding.
Prior customer service or specialty pharmacy experience strongly preferred.
Ability to work effectively in high-pressure, time-sensitive situations using excellent judgment and problem-solving skills.
Proven ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
Dependable with a strong work ethic.
Openness to receiving and implementing feedback and coaching.
Hands-on experience working with databases or CRM systems (Salesforce CRM preferred).
Prior experience in the healthcare or pharmaceutical industry.
Understanding of challenges associated with patients' medical conditions and the sensitivity required in handling patient-related information.
Professional demeanor and strong interpersonal skills.
Strong customer service mindset.
Ability to adapt quickly to new systems and processes.
Impactful Work: Join a team that is at the forefront of improving patient access to essential medications and services. Your role directly supports patients in navigating healthcare challenges.
Career Growth: We believe in a "promote from within" mentality. Our Advance Gold program invests in employee development with opportunities to expand skills and grow into long-term careers.
Innovation & Technology: We have engineered the perfect blend of technology and talentleveraging custom software, data analytics, and a patient-centered approach to streamline medication management.
Award-Winning Culture: Proudly voted a Best Place to Work two years in a row.
Flexibility: A hybrid work-from-home schedule is available after 120 days for those who meet performance and attendance expectations.
Comprehensive Benefits (post-perm): Competitive pay structure, matching 401(k) with immediate vesting, and medical, dental, vision, life, and short-term disability insurance.
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